PAYMENT POLICYMoney back guarantee for 30 daysWe offer a 1-month cash guarantee on any and all Web Hosting, Reseller Hosting, and VPS Hosting plans, subject to the following terms:<ul><li class="ql-align-justify">Refunds are restricted to one per client (in essence,&nbsp;several services or signups do not qualify for refunds).</li><li class="ql-align-justify">Refunds do not include the setup charge ($______ for shared/reseller hosting, $______&nbsp;for VPS hosting).</li><li class="ql-align-justify">Further services bought, such as WHMCS licenses/license upgrades, domain registration, migrations, dedicated IPs, or other licenses, are not refundable (such as LiteSpeed for VPS).</li><li class="ql-align-justify">Within 31 days of cancellation, a written request must be made separately from the cancellation request.</li><li class="ql-align-justify">Reimbursement is issued within 31 days of the receipt of the refund request.</li><li class="ql-align-justify">Accounts canceled due to TOS or AUP breaches do not receive refunds.</li></ul> Registrations and Renewals of Domain NamesAll registrations and renewals of domain names are FINAL. We are unable to accept refunds for certain purchases because we must pay register costs on our end.If your domain contains a misspelling, please notify us as soon as possible so that we may try to repair it. Delayed PaymentsWe don't offer invoicing extensions at Domain Hosting. All bills must be paid by the DUE DATE. We offer a four-day time window on outstanding invoices, but if they are not paid within that time, accounts will be stopped. These bills are subject to a 15% late charge, which must be paid in order for the account to be reactivated. Accounts are terminated if invoices are not paid within 14 days.We shall take all reasonable steps to notify you 24 hours before your account is terminated. When an account is canceled, ALL data, including backups, is removed from our systems. If the account is canceled, there is no way to restore the data. Discounted PricesFor first-time clients, we provide discounts on several of our web hosting, reseller hosting, and VPS hosting packages. All packages will be renewed at the standard cost. Customers that join up yearly (12 months), biennially (24 months), or triennially receive the BEST available rate (36 months). Prices are provided on our website at the best available cost.

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SiteRacks TERMS AND CONDITIONS

Domain PRIVACY POLICYWhat does domain privacy mean?The name and contact information you supply when registering a domain must be accurate, according to ICANN (Internet Corporation for Assigned Names and Numbers). This information is then made public via the registrar's Whois directory.The publicly available Whois information acts as a full address book for all domain-related information, even though there is no official Whois directory. The registrant's information (i.e., your information), registrar data (e.g., SiteRacks), name servers, expiration date, and other information are often included in the Whois record. This record contains your personal information, such as your name, address, email address, and phone number.However, sharing your registrant information publicly poses certain challenges. One of the primary drawbacks is that anyone can access your information online and potentially misuse it, such as by sending spam emails.To safeguard your personal contact information from public exposure, you have the option to utilize a domain privacy service.So, how significant is domain privacy and what does it entail for you? Let's explore this further. Why is domain privacy protection necessary?Perhaps you are wondering if domain privacy is necessary if you have recently acquired a domain name.The Internet Corporation for Assigned Names and Numbers (ICANN) requires domain owners to provide correct and comprehensive contact information for their domains. This information is made publicly available by default.Anyone may use freely available Whois search tools to get publicly available information linked with registered domain names. Others can readily acquire your personal information if it is not safeguarded.This leaves all your personal details exposed, making you susceptible to unsolicited marketing and sales contacts, spam emails, and even potential domain hijacking.This is where domain privacy protection comes into play. It is a service designed to keep your contact information anonymous by replacing your real details with those of the privacy service, along with randomly generated email addresses. Domain privacy: Disclosure and Sharing of Your InformationThe Whois database outlines different rules for the management of your personal information when registering a domain. These obligations include publishing your information and sharing it with third parties. Here's what's going on in the present environment.In the European Union, the General Data Protection Regulation (GDPR) protects individuals' personal information inside the EU. The GDPR has changed the way domain Whois information is published. Customers who are GDPR-protected have their information covered by "redacted" Whois. As a result, instead of revealing your personal information, the public record for your domain will say "redacted for privacy" or something like. Unless forbidden by a specific registry, registrars have the option (but not the requirement) to extend this redaction to other domain clients.Even if your information is redacted for privacy reasons, the register can still access it. In fact, many registries compel registrars to send this information to them automatically. As a result, your personal information may be shared further (known as "onward sharing"), necessitating a review of each registry's methods for processing and potentially sharing your personal information. Using a privacy or proxy service is the only method to avoid further sharing with a registry.However, it is important to note that with many privacy or proxy services, registrars are obligated to share your information with them. In other words, your information is still subject to onward sharing, and you must review the privacy practices of this service provider as well. While employing a privacy/proxy service that requires your information may reduce the number of third parties receiving your information (by eliminating sharing with registries), it does not eliminate it entirely.At SiteRacks, protecting your privacy is of utmost importance to us. Importantly, our domain service provider does not mandate customer information sharing. Consequently, your data remains with SiteRacks, and you only need to familiarize yourself with our policies rather than multiple policies from various entities. Should I Purchase Domain Privacy?The availability of domain privacy protection may vary among different domain registrars. However, at our company, we offer free lifetime domain privacy service as part of our commitment to ensuring our customers' protection. We strongly value privacy and want our customers to be fully aware of how their personal information is handled.Let's explore the benefits of domain privacy protection and why it may be worth considering:1. Safeguarding Personal Information: When registering a domain name, personal information is required. This data, if accessed by unauthorized individuals, can lead to identity theft and other serious consequences. Domain privacy protection conceals this information, helping prevent it from falling into the wrong hands.2. Avoiding Unsolicited Marketing: Having your contact information publicly listed alongside your domain can attract unwanted attention from salespeople, spammers, telemarketers, and fraudsters. Some individuals actively search the Whois database for contact details, particularly for newly registered websites. By opting for domain privacy, you can minimize these unsolicited communications and offers.3. Reducing Spam: Private registration shields your email address, reducing the likelihood of receiving unsolicited emails from spammers. Instead of displaying your actual email address in the Whois database, your registrar will provide an alias email, helping to mitigate phishing attempts and protecting your sensitive information.4. Retaining Control: Domain privacy protection ensures that your personal information is not shared onward, providing an added layer of security and control over your data.The level of protection offered by domain privacy depends on the specific threats you are trying to mitigate and who you are trying to protect your information from. While WHOIS protection can prevent automated address harvesters from accessing your details, determined attackers may find indirect ways to identify the true domain owner. Consider your unique circumstances when deciding whether to opt for domain privacy.For example, if your business address is already listed on your website, hiding your details from the Whois database may not be necessary since it is already publicly available. On the other hand, if you maintain a personal blog where you share details about your family life with a global audience, domain privacy protection can help keep your address hidden and provide peace of mind.Given that SiteRacks offers domain privacy protection at no additional cost, it is a valuable feature to consider for the sake of your privacy and security. Privacy Protection: Not Always an Available OptionWhile Whois privacy service is widely accessible for most domains, there are certain cases where it may not be available due to restrictions imposed by registries. Presently, this includes domains such as .ca, .ch, .cn, .co.in, .co.uk, .com.au, .com.es, .com.sg, .de, .es, .eu, .fr, .gg, .id, .in, .is, .law, .li, .me.uk, .net.au, .nl, .nom.es, .nu, .nyc, .org.es, .org.au, .org.uk, .paris, .sg, .to, .uk, .us, .vote, .voto, and .xn--3ds443g.In certain cases, privacy protection may already be implemented for specific top-level domains (TLDs), or restrictions may be in place based on geographic locations. Take the .us domain as an example. In 2005, the National Telecommunications and Information Administration mandated that all .us registrants must make their contact information publicly available to ensure compliance with registration requirements, such as being a US citizen or resident. How to Obtain Domain PrivacyAdding Whois privacy to your domain is a straightforward process. While the exact steps may vary between registrars, there are two common methods: during registration or after registration.Here's how you can hide Whois information with SiteRacks:During Domain Registration:When you find your desired domain name, domain privacy will typically be added by default. If you wish to remove it, a warning pop-up will appear, informing you that removing domain privacy will make your information public. By proceeding, you explicitly consent to [Insert Name of Business] making your information public.Adding to an Existing Domain:If you initially register a domain without privacy protection, don't worry— you can always change your mind and add it later. However, if you have the option to apply privacy from the beginning, it's recommended to do so. Failure to apply privacy upfront will make your information accessible to the public. It's important to note that tools exist that allow individuals to find previously listed domain ownership data, transfer history, and historical sales records.If you are experiencing spam on your current domain after removing the protection offered by [Insert Name of Business], it is advisable to opt for domain privacy. By having privacy protection in place, the volume of email and phone spam can be significantly reduced.Cost of Whois ProtectionAt SiteRacks, we believe that security and privacy are invaluable. Therefore, domain privacy is provided free of charge for the entire duration of your domain. Secure your domain information and enjoy privacy protection today.To learn more about domain privacy and its benefits, please visit our website.

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